Policies

Please ensure you are reading and understanding all policies before booking any services. We look forward to working with you!

Cancellations/Refunds

50% of the total costs is the retainer and is non refundable and go towards prepping and supplies that start early on in the process. In the event that services need to be cancelled as long as they are cancelled 1 week before the event date the retainer will remain as a credit for up to 12 months. 

The remaining 50% is refundable by the same form of payment. Refunds will take 7-10 business days to process and typically will show back up in your account within 3-5 business days depending on your bank.

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Weather 

It is the responsibility of the client to keep an eye on weather reports and make alternative arrangements in the event of bad weather. Cancellations for weather must take place no less than 72hours before the event or no credit/refund. If wood props or backdrops are to be set up and the wind or rain are deemed to be too bad client is required to have a covered or indoor option for set up or we may need to cancel the set up and no refund will be issued. 

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Outdoor Balloons

Unfortunately we have no control over outdoor conditions. With that being said- WE WILL NOT GUARANTEE ANY OUTDOOR DECOR** We will do our best to minimize the effects of the elements but outdoor decor will still be subject to popping, “frosting” or fogging the colors, and/or movement caused by wind. Rain or mist will cause balloons to stick together, resulting in a more balloons popping and large temperature shifts or direct sunlight will do the same. Please try to plan for your decor to be inside or at least in a covered tent but if it must be outside do so knowing the risks. 

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Child Supervision

Clients are responsible for supervising all children in and around our decor. Balloons can cause a choking hazard and backdrop can create a tripping hazard. We are not onsite during the events and are not liable for any harm that comes from lack of supervision.  

Additional Fees

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Rentals and products are subject to sales tax in the state of Florida and will be added to the total of every order. There will also be a 20% Service Charge added as well for things such as set up, gas, staffing, delivery etc. If the order is very large and a box truck is required or the window for set up is shorter than recommended and additional staffing is required additional fees may apply. 

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Expedite Fees and Short Notice

Please make sure you are booking as far in advance as possible. Any jobs booked less than 2 weeks before the event will incur an expedite charge.

Expedite Charges
$0-$100 = $25 fee
$101-$400 = $50 fee 
$401+ = $100 fee

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Setup and Breakdown

Set up can take anywhere from 2hours to 4hours depending on the size of the job. We like to ensure that we are done 30mins before guests arrive but the earlier the better.

Please make sure someone is available to let us into the venue or event location early enough and that delivery is scheduled keeping this in mind. If you are late to let us in the amount of time we have for set up is shortened and we are not responsible if the final product is not what we agreed to. We still need to be able to be on time for the next scheduled event.

If we are required to expedite the set up there will be an additional charge for staffing. Faster set up means more hands on deck and we will charge accordingly

If we schedule a time to break down we will start break down at that time. If your event is still going we will still break down our décor while the event is going. We can't back up our schedule while we wait for the party to end.

If conditions are unsafe and do not allow for us to safely set up our decor we may have to cancel the set up. It is the responsibility of the client to ensure that we have a safe environment for set up.

If we come back for break down and we are unable to safely park near the venue or safely retrieve our products we will notify the client by text and it will be the responsibility of the client to safely store any rentals until the next business day. 

Rentals

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Clients are responsible for maintaining our rentals while between set up and break down. If any of our products are damaged clients will be responsible to pay the full cost to purchase a new replacement of the item damaged by the vendor of our choice. 

Let's Work Together

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