Policies

Please ensure you are reading and understanding all policies before booking any services. We look forward to working with you!

Refunds

50% of the total costs is the retainer and is non refundable and go towards prepping and supplies that start early on in the process. In the event that services need to be cancelled as long as they are cancelled 1 week before the event date the retainer will remain as a credit for up to 12 months. 

The remaining 50% is refundable by the same form of payment. Refunds will take 7-10 business days to process and typically will show back up in your account within 3-5 business days depending on your bank.

2

Weather 

It is the responsibility of the client to keep an eye on weather reports and make alternative arrangements in the event of bad weather. Cancellations for weather must take place no less than 72hours before the event or no credit/refund. If wood props or backdrops are to be set up and the wind or rain are deemed to be too bad client is required to have a covered or indoor option for set up or we may need to cancel the set up and no refund will be issued. 

3

Outdoor Balloons

Unfortunately we have no control over outdoor conditions. With that being said- WE WILL NOT GUARANTEE ANY OUTDOOR DECOR** We will do our best to minimize the effects of the elements but outdoor decor will still be subject to popping, “frosting” or fogging the colors, and/or movement caused by wind. Rain or mist will cause balloons to stick together, resulting in a more balloons popping and large temperature shifts or direct sunlight will do the same. Please try to plan for your decor to be inside or at least in a covered tent but if it must be outside do so knowing the risks. 

4

Child Supervision

Clients are responsible for supervising all children in and around our decor. Balloons can cause a choking hazard and backdrop can create a tripping hazard. We are not onsite during the events and are not liable for any harm that comes from lack of supervision.  

Let's Work Together

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